Important: Draft pending legal review
This document is a draft (version 1). It has not yet been reviewed and approved and may change before it takes effect.
DRAFT — pending owner review.
How to reach us
- Contact form: choose "A complaint or dispute" on our Contact page.
- Email: [PLACEHOLDER]
- Phone: [PLACEHOLDER]
- In person: [PLACEHOLDER] address, Batavia, IL
Include your booking reference (it looks like GS-ABC234) if your concern is about a booking.
What happens next
- We acknowledge your message within [PLACEHOLDER: N] business days.
- We review the booking, payment, and message history.
- We reply with what we found and what we will do, such as a refund, credit, or explanation.
If you are not satisfied
You may ask for the decision to be reviewed by [PLACEHOLDER: the owner]. You may also contact the Illinois Attorney General's Consumer Protection Division, or your card issuer about a card payment.
Accessibility problems
If something on our website or at our facility is a barrier, please tell us through the Accessibility page or by phone. We will work with you to resolve it.