Frequently asked questions

How far ahead can I book?

Up to 60 days ahead. Bookings need at least 60 minutes' notice.

How long are sessions?

You can book 60, 90, 120 minutes.

How do I pay?

By card on Stripe's secure checkout page when you book. We never see or store your full card number. Your booking is confirmed once the payment is verified.

Do I need an account?

Yes. An account lets you pay, get your confirmation, and cancel or review your bookings.

Can I cancel or get a refund?

Cancel at least 24 hours before your session for a full refund. Later cancellations are not refunded. Cancel from your account. The full terms are in the cancellation and refund policy.

What if I'm late or can't make it?

See the no-show policy for what happens if you are late or do not arrive.

Is there an age requirement?

Account holders must be 18 or older. Guests under 18 must be accompanied and supervised by the adult who made the booking.

How do I report an accessibility problem?

Use our accessibility page to tell us what happened, or call us. Include how you would like us to contact you.

Still have a question? Contact us.