Cancellation and refund policy

Important: Draft pending legal review

This document is a draft (version 1). It has not yet been reviewed and approved and may change before it takes effect.

DRAFT — pending owner decisions and attorney review. The numbers below must match the terms the owner confirms in Admin > Settings > Booking policies. The terms shown at checkout are saved with each booking and govern that booking.

Cancelling online

You can cancel a confirmed booking from My bookings before the session starts. The page shows the exact refund before you confirm.

Refund amounts

At least [PLACEHOLDER: N] hours before the start: full refund of the amount paid[PLACEHOLDER: ", except the booking fee" if the fee is non-refundable].
Less than [PLACEHOLDER: N] hours before the start: [PLACEHOLDER: refund percentage, or "no refund"].
After the session starts: no online cancellation. See the No-Show Policy.

How refunds are paid

Refunds go back to the card used to pay, through Stripe. Card refunds usually take 5–10 business days to appear, depending on your bank.

Requests we review

[PLACEHOLDER: whether cancellations are approved automatically or reviewed by staff.] If a request needs review, we will email you the decision.

If we cancel

If we cancel your booking, we refund the amount you paid in full.

Payments that arrive too late

If your payment completes after your held time was released and the time has been booked by someone else, we refund your payment in full automatically.